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Terms and conditions

Terms and Conditions

§ 1 Scope and Customer Information

The following Terms and Conditions (T&Cs) govern the contractual relationship between Bonsai Gestaltung Sturm and both consumers and businesses purchasing goods via our online shop. Any conflicting or differing conditions from these T&Cs are not acknowledged by us. The contract language is German.

§ 2 Conclusion of Contract

The offers on our website represent a binding offer to you to purchase goods.

You can place one or more products in the shopping cart. During the order process, you provide your details and specify preferences for payment method, delivery options, etc. By clicking the order button, you accept the offer and conclude a purchase contract. You can also conclude the purchase contract by phone or fax.

§ 3 Customer Information: Storage of Contract Text

Your order, including details of the concluded contract (e.g., type of product, price, etc.), will be stored by us. We will send you the T&Cs, but you can also access them anytime on our website after the contract is concluded. As a registered customer, you can access your past orders through the customer login area (Your Account).

§ 4 Customer Information: Correction Notice

You can correct your entries at any time before submitting the order using the delete key. We will inform you about additional correction options throughout the ordering process. You can also cancel the order process entirely by closing the browser window.

§ 5 Retention of Title

The purchased item remains our property until it is fully paid for.

§ 6 Legal Warranty Rights

Legal warranty rights apply to our goods.

§ 7 Commercial Jurisdiction

For all disputes arising from this contract, the exclusive jurisdiction is our business location if you are a merchant.

§ 8 Consumer Information: Non-Participation in Dispute Resolution

The European Commission provides a platform for out-of-court online dispute resolution (known as the OS platform) at ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.

Our email address is: info@bonsai-sturm.de

§ 9 Credit Check

Our company regularly checks creditworthiness when concluding contracts and, in certain cases where there is a legitimate interest, also for existing customers. For this, we cooperate with Creditreform Boniversum GmbH, Hellersbergstraße 11, 41460 Neuss, from whom we obtain the necessary data. To this end, we provide your name and contact details to Creditreform Boniversum GmbH. Information in accordance with Article 14 of the EU General Data Protection Regulation on data processing at Creditreform Boniversum GmbH can be found here: www.boniversum.de/EU-DSGVO
 

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